💳 Payment Methods · 付款方式

All major HK payment methods accepted · receipt + tax invoice always

You pay after the drain flows — never before. We confirm the work cleared with you, hand over the receipt, then you pay. No deposits, no upfront fees, no "minimum charge if we can't fix it" tactics.

Residential — accepted methods

Commercial / B2B — Net 30 AP terms

For restaurant monthly contracts and property-manager preferred-vendor relationships:

• Single monthly invoice covering all visits in the month
• HK standard tax-invoice format (BR# included)
• Net 30 from invoice date
• Bank transfer or FPS for payment
• HK accounting reconciliation: each month's invoice gets a unique sequential number

For larger B2B contracts (chain restaurants, multi-building property managers): we can discuss Net 45 or Net 60 if your AP cycle is on different cadence. WhatsApp to discuss.

What we don't accept

• Credit cards / debit cards directly — we don't have card-terminal infrastructure. Use FPS / PayMe / AlipayHK instead — same speed, no fees on either side.
• Cryptocurrency — out of scope.
• Cheques (post-dated or otherwise) — too slow for residential. B2B can use bank transfer instead.
• "Pay later" / installment plans — single payment on completion. We're a small business; we can't extend credit beyond Net 30 commercial.

Receipts and tax invoices

Every job, every payment method, every customer:

• Printable A5 receipt — date, customer name, address, service performed, price, signature lines, 7-day re-block guarantee printed
• HK tax-invoice format — BR# included for tax purposes / landlord-reimbursement
• Digital copy on request — emailed to your WhatsApp-confirmed address
• Photo of receipt — we WhatsApp you a photo before leaving site

If you need an invoice modified for AP-system requirements (different format, additional fields, alternate addressee for company billing), say so when we arrive — we adjust on the spot.

Disputes + refunds

Our 7-day re-block guarantee handles most issues:

• Same drain re-blocks within 7 days → we return free, no charge
• If we caused damage to your property → covered by our HKD 5M public liability insurance
• If we did work outside the agreed quote without authorization → refund the disputed portion

For payment disputes specifically (e.g. you paid the wrong amount, or want a partial refund for a partially-failed job): WhatsApp the receipt photo + describe issue. We resolve within 5 working days.